Quest jumps on the frontline, creates a home away from home for healthcare professionals

Quest jumps on the frontline, creates a home away from home for healthcare professionals

—— And partners with a local startup in the process.

Quest Apartment Hotels has launched a purpose-built booking service to support Australia’s frontline health care professionals during the COVID-19 emergency.

Launched in April, Quest Healthcare Assist is an online booking application that offers healthcare companies and workers heavily discounted rates on self-contained apartments at hundreds of key locations around the country.

The service also comes with the ability to request a pantry shop and have groceries delivered to your door, and room service powered through a partnership with online food delivery provider Deliveroo.

Speaking of the web apps creation, Quest says it was developed to ensure healthcare professionals, in particular doctors and nurses, have somewhere safe and convenient to self-isolate between their long shifts.

“Australia’s healthcare professionals are doing an outstanding job, working on the frontlines to help treat people affected by coronavirus and flatten the curve. These people are often needing to self-isolate between shifts in order to protect their own loved ones and communities. It’s an enormous sacrifice they’re making so we wanted to do something to help,” says Quest Apartment Hotels’ COO, David Mansfield.

Continued leadership

It isn’t the first initiative Quest has introduced during this time of need. The company has been responsive to the COVID-19 crisis from the outset, offering 80 of its serviced apartment properties to the Federal Government in March as temporary quarantine and isolation facilities, in order to ease the pressure on the Australian hospital system.

They have also been working with a number of Australian charities to support other vulnerable members of the community including Housing All Australians, The Salvation Army, The Royal Flying Doctors Service and Ronald McDonald House.

To coincide with their latest initiative however, Quest and mindfulness app Bloom have also joined forces, offering all healthcare professionals who book using Quest Healthcare Assist a free two-month subscription.

Bloom, an Australian-made and owned start-up company, features a variety of online tools including guided meditation, a dedicated sleep section and resources to help people check-in with their physical, mental and emotional wellbeing.

“This is obviously an incredibly taxing time for our dedicated medical fraternity, so we have partnered with Bloom to give all healthcare professionals who book via Quest Healthcare Assist a free app subscription, inviting them to access a variety of mindfulness and relaxation resources which might provide a little solace,” says David.

For Australasia’s fastest growing apartment hotel operator, it’s been an opportunity to further elevate its already high level of customer service, delving deeper into the needs of their guests in an industry that will likely never be the same.